![]() That structure follows this basic template: KFC has trained its staff to handle as many complaints locally as possible, by establishing a structure for processing customer complaints. What Happens When You Lodge Your Complaint at KFC? In fact, the contact form on KFC’s website requires you to fill in your zip code for ease of complaint processing.Īlso, the online contact form for another region may be unavailable if you are not in that particular location. ![]() However, whenever you lodge your complaints, they will be processed in the country where they occurred. KFC does not indicate if the Headquarters office in Kentucky can process complaints of incidents abroad. Where Do I Complain If My Incident Occurred at KFC Abroad? If the customer deems it worthwhile, they can lodge their complaint in a court of law. Some review sites like Resolver and Better Business Bureau also process complaints, even though they are not KFC. The potential negative publicity these may generate often forces KFC to resolve complaints adequately and quickly, and institute long-term measures. When the customer makes a complaint, these agencies undertake investigations and take appropriate action.Ĭustomers can also present their complaints on various review sites, including social media, that operate in their countries. Consumer Product Safety Commission (CPSC).Most countries in which KFC operates have government consumer protection agencies whose contacts can be found on that government’s online portal. Where Else Can I Lodge My Complaint About KFC?īesides going through KFC channels, customers with complaints can go through government and private agencies.Ĭustomers who lodge their complaints with government agencies must do so in the country where the transaction and incident occurred. ![]() Here are some of the contacts in some of KFC’s major areas of operation: How Do I Contact KFC to Lodge a Complaint?
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